IT Support Analysts (1st/2nd Line)
- Hiring Organisation
- Fusion People Ltd
- Location
- Wakefield, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £32000/annum great benefits and location
2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer … service and meet requirements. You are responsible for identifying risks and for testing new / changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within ...