2nd Line Support Engineer
- Hiring Organisation
- Working Solutions Recruitment
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £32000 - £35000/annum
queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles … engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices ...