1 of 1 Permanent Escalation Management Jobs in West Yorkshire

SAP Service Delivery Manager

Hiring Organisation
DXC Technology
Location
Leeds, West Yorkshire, United Kingdom
Salary
£ 80 K
senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership.We’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with … Lead monthly, quarterly and executive governance reviews.• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.• Lead critical incident and escalation management activities.• Drive continual service improvement initiatives.Strategic Client & Account Leadership• Act as the primary SAP service delivery lead and trusted advisor ...