IT Service Management Analyst
- Hiring Organisation
- Fruition Group
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. … processes aligned to ISO20000 and ISO27001 standards. Identify and document opportunities for continuous service improvement. IT Service Management Analyst Requirements Strong working knowledge of ITIL best practices and IT service governance. Experience of a Service Management platform e.g. Jira Proven experience managing Major Incidents, including high-pressure 'war room ...