Service Desk Analyst
- Hiring Organisation
- 4it Recruitment Ltd
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £35,000 per annum
access Supporting users with: Windows and Mac OS Office 365 Active Directory VPN connectivity Mobile devices Managing tickets via ServiceNow Supporting device management using Jamf Delivering excellent customer service on every interaction Escalating complex issues when needed and following through to resolution What We’re Looking For Previous experience … Strong knowledge ideally of the following: Windows OS and Mac Active Directory Office 365 ServiceNow (or similar ticketing systems) VPN troubleshooting Mobile device support Jamf (desirable) AzureAD/Excellent communication and customer service skills A positive, can-do attitude with high levels of enthusiasm Ability to thrive ...