1 of 1 Permanent Customer Experience Jobs in Weybridge

role balances enterprise technology standards, regulatory compliance and strategic innovation across cloud contact centre capabilities, artificial intelligence, automation, omnichannel engagement, digital self-service, customer experience and operational efficiency. Essential Duties and Responsibilities: Own and maintain the Contact Centre Technology strategy and five-year roadmap, aligned to business priorities … customer experience objectives and enterprise technology direction Translate business strategy into prioritised technology investments, balancing platform stabilisation, operational resilience, transformation and technical debt reduction Lead annual and multi-year roadmap planning and monitor emerging technologies that could meet business and enterprise objectives Act as the single point ...