2 of 2 Permanent Customer Engagement Jobs in Wilmslow

Sage Cloud & infrastructure: AWS, Azure, serverless, containers Data & analytics: Snowflake, Databricks, Tableau Integration & automation: Jitterbit, Mulesoft, GraphQL, event-driven architectures, n8n, AWS Bedrock Flows Customer engagement & security: Freshdesk, Intercom, Azure AD B2C What Success Looks Like In your first 6 months, you'll have: Led the architectural shaping … strategic initiatives from initial stakeholder engagement through to delivery handover Contributed to technical due diligence for at least 1 acquisition, providing clear integration assessments Built strong relationships across the business, establishing yourself as a trusted advisor on technical strategy Developed deep understanding of Citation's business model and technology ...

great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth user interactions. Maintain a knowledge base to support chatbot responses and self-service … cost centre. Excellent organisational skills with attention to detail and process. Hands-on experience using Intercom, especially chatbot workflows and Inbox. Experience in customer support, UX writing, content strategy, or similar fields. Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement. Experience with knowledge ...