3 of 3 Permanent 2nd Line Support Jobs in Wiltshire

Role: 2nd Line Support Engineer Location: Swindon Salary: £28,000 – £35,000 DOE + benefits Job Type: Full-time, permanent About the Company We are working with a well-established and expanding MSP that supports a wide range of SME clients across the South West. Due to continued growth and an increase in client demand … they are looking to strengthen their service desk with an experienced 2nd Line Support Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys variety, problem-solving and providing first-class service in a dynamic environment. The Role As a 2nd Line Support Engineer … upgrades and new technology deployments. The role offers plenty of scope to broaden your skills across cloud, networking, security and telephony. Key responsibilities include: Handling escalated tickets and providing 2nd line technical support to SME clients Supporting and administering Windows Server, Active Directory and Microsoft 365 environments Troubleshooting networks, firewalls, VPNs, switches and WiFi Assisting More ❯

2nd Line IT Support Engineer Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £36,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no … support, while also giving employees the tools, training, and autonomy to develop their careers in a supportive and fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid … responsibility, and plenty of progression opportunities. You'll be trusted to take ownership of escalated issues, contribute to projects, and build strong client relationships. The Role: * Provide 1st and 2nd line IT support across multiple SME clients (remote and on-site) * Take ownership of escalated tickets from the service desk and deliver timely solutions * Configure More ❯

2nd line support analyst – Windows, Office, networking, ITIL, G Suite, Linux – Wiltshire, hybrid JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to end-users within our organization. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology … infrastructure. KEY ACCOUNTABILITIES • Respond to incoming support enquiries via phone, email, or ticketing system in a timely and courteous manner. • Analyse and troubleshoot technical issues reported by end-users, including hardware, software, and network problems. • Provide effective solutions to technical issues, guiding end-users through corrective steps or performing remote troubleshooting. • Escalate unresolved issues to appropriate IT colleagues … or vendors for further investigation and resolution. • Assist with the installation, configuration, and deployment of software applications and updates. • Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training. • Provide basic training and assistance to end-users on software applications, systems, and IT best practices. • Monitor system performance and security to identify More ❯