6 of 6 Permanent Configuration Management Jobs in Wiltshire

users reporting incidents or requesting support through the service desk. Log, categorise, and prioritise incidents and service requests in accordance with ITIL service management processes. Provide first-line technical support, troubleshooting issues related to systems, applications, and user environments. Resolve incidents at first contact where possible and escalation complex … issues to Tier 2 support teams when required. Maintain accurate records of incidents, service requests, and resolutions within the service management platform. Communicate effectively with users to provide updates on incident status, resolution progress, and service availability. Monitor service desk queues to ensure timely response and resolution in line ...

front-line human service desk and back-end technology operations under a single banner. You will turn everyday manual technology tasks into automation, configuration and service improvements, using AI where applicable The Benefits: Salary - up to £150,000 Bonus scheme - on target bonus 30% Pension scheme - contribute … integration through to optimisation, renewal and retirement. Drive a resilient, secure and high-performing technology environment, leading business continuity, disaster recovery, major incident management and operational readiness. Transform technology operations through automation, self-service and AI-enabled practices, using service data, incidents and user feedback to continuously improve colleague ...

modern digital service platform including its automation, build, deployment and support. Requirements: AWS or Azure experience Terraform and other Infrastructure as Code tools Configuration management and automation tools Kubernetes/container orchestration CI/CD and Continuous Delivery At least one of PowerShell, Bash, Python, Ruby ...

based operating system Competency in multiple programming languages Understanding of Object-Oriented Design, and implementation of engineering algorithms Knowledge of UML Understanding of Requirements & Configuration management Experience of working in an Agile environment Who is MASS MASS is an independent, global technology company, trusted by highly secure organisations ...

looking for a Senior Change Management professional with experience operating in a complex, large-scale technology environment. You’ll bring the credibility, judgement and confidence to influence and constructively challenge senior stakeholders, balancing delivery outcomes with service stability and organisational risk appetite. At Nationwide we offer hybrid working wherever … challenge and influence implementation plans, sequencing and change windows, ensuring risk is understood and appropriately managed. You’ll work across Service Introduction, Configuration Management and Service Operations to ensure operational dependencies and impacts are clearly understood, governed and escalated where appropriate. You’ll also use insight from incidents ...

strong service culture. Own the End User Computing service and technology roadmap, covering laptops, desktops, mobile devices and virtual desktop environments. Ensure effective management of endpoint deployment, configuration, patching, software distribution, security and hardware/software lifecycle, with a strong focus on automation and standardisation. Oversee Joiner, Mover … User Computing, Modern Workplace, Workplace Technology or End User Services teams within a complex organisation. Strong knowledge of Microsoft Intune, Autopilot, Windows, Mobile Device Management, software deployment, patching, endpoint security and virtual desktop technologies. Experience managing controlled operational processes such as JML, access fulfilment, software licensing, asset management ...