9 of 9 Permanent ITSM Jobs in Wiltshire

ll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation and CompTIA More ❯

administration experience. Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor junior staff. Strong communication skills More ❯

CANDIDATE WILL HAVE: 2+ years’ experience in IT support with team leadership or supervisory responsibilities, ideally within an MSP. Strong background in technical or helpdesk environments with hands-on ITSM tool use (e.g. ServiceNow, Jira). Solid knowledge of Microsoft 365, VDI solutions, and collaboration platforms like Teams or SharePoint. Proven ability to lead, motivate, and support a diverse team More ❯

WILL HAVE: Demonstrated experience in IT support, service desk, or technical troubleshooting roles. Confident using enterprise tools such as Microsoft 365, VDI environments, Teams, and SharePoint. Experience with IT service management platforms like ServiceNow or Jira Service Management. Excellent communicator who can explain technical issues clearly to non-technical users. Strong problem-solving skills, customer-focused attitude, and the ability More ❯

bachelor's degree Open telemetry Experience with Splunk Enterprise & ES (SPL, dashboards, correlation searches, data models) Scaled and complex Data onboarding (HEC, UF, TA development) Integration with SNOW, SOAR, ITSM/SecOps tools Experience with Dynatrace, Cribl, Grafana Monitoring and alerting strategy design Budget management and cost optimization Automation and continuous delivery practices Leading cross-functional programs across technologies Additional More ❯

perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices … VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Overview: Position - Service Desk Support Engineer – Permanent Location – Shrivenham, Swindon (Rotational Hybrid) Salary – £26k - £30k Only apply for this role if you currently hold the specific Government Security Clearance More ❯

Your new company Join a forward-thinking organisation at the heart of the UK defence infrastructure. This company is undergoing a strategic transformation towards cloud technologies while maintaining robust, high-performing on-premise systems. With a strong commitment to security More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯