7 of 7 Permanent ITSM Jobs in Wiltshire

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...

technical knowledge with the ability to successfully deliver complex technology change. You'll ideally have: Strong technical knowledge across IT infrastructure, cloud technologies, IT service management and information security . Proven experience delivering significant technology transformation and change programmes . Experience implementing new IT platforms, infrastructure or technology solutions that ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

internal ticketing procedures. Service Desk Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisation and tracking. Maintain alignment with IT service management best practices and ITIL guidelines. Conduct regular quality assurance checks on support tickets and maintain standard knowledge base articles. Monitor system alerts and maintain ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...

privileged credential management, vaulting and session monitoring solutions. Define privileged access policies and least privilege models. Integrate CyberArk with Active Directory, LDAP, SIEM and ITSM platforms. Conduct security assessments, gap analysis and remediation planning. Produce High Level Designs (HLDs), Low Level Designs (LLDs), security architecture documents and operational runbooks. Provide … understanding of Identity & Access Management (IAM) principles. Experience with privileged credential lifecycle management and session recording. Integration experience with: Active Directory LDAP SIEM platforms ITSM tools Experience producing HLDs, LLDs, security architecture documentation and implementation runbooks. Excellent stakeholder engagement and communication skills. Desirable Skills Experience with: DevSecOps Secrets Management Enterprise ...