P&O Senior Consultant
- Location
- Swindon, England, United Kingdom
Control IQ, to support operational decision-making and effective resource management across multiple workstreams. You will also design, develop and maintain Power BI dashboards and reporting solutions, providing meaningful telephony and people performance insights, while supporting telephony operations across Customer Resolutions through Amazon Connect (AWS) line management, real … comfortable balancing attention to detail with the ability to understand the wider operational picture. Advanced working knowledge of Microsoft Excel, including complex formulas, PivotTables, PowerQuery and ideally VBA, alongside strong knowledge of Microsoft Office applications Forecasting, capacity planning or workforce planning experience in an operational environment, with working knowledge ...