2 of 2 Permanent Resource Management Jobs in Wiltshire

Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. … compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end … Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for More ❯

within our IT Enterprise Command Centre (ECC), in our Head Office in Swindon As one of the 24x7 shift working Operations Managers you will be responsible for the operational management of technical specialist teams across the IT Enterprise Command Centre (ECC), ensuring IT system failures/outages are identified quickly and managed efficiently in-line with defined response times … volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Operational performance management of specialist teams delivering IT services on a 24x7 basis Act as deputy to the Senior Operations Manager in the event of a major incident at any time on … working during IT incident resolution to minimise any impact to critical colleague and customer facing services Responsible for the provision of regular updates and/or briefings to senior management and above. Providing indicative recovery plans and times in-line with business needs in the event of any interruption to service Responsible for the effective team delivery of crisis More ❯