First point of contact for all support requests (phone, email, ticketing system) Remote troubleshooting and resolution across: Windows 10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems Active Directory tasks (password resets, user creation) Ticket logging, prioritisation, and escalation to 2nd Line/specialists Clear client communication and accurate documentation More ❯
liaise with both technical teams and non-technical stakeholders. Experience with cloud services such as AWS or Azure is advantageous. Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, SharePoint for documentation and reporting purposes. More ❯
What you'll need Sound knowledge and experience in first and second-line IT support to agreed SLAs Good working knowledge of Microsoft products, especially Windows10, Windows11, O365 and SharePoint Excellent communication and customer service skills Experience working to establish incident management and request fulfilment SLAs Experience with performance metrics for call and ticket handling, both qualitative and quantitative More ❯
of explaining complex information clearly. High level of accuracy and attention to detail. Ability to work with discretion and handle sensitive information. Familiarity with cloud-based tools such as SharePoint and Microsoft 365. Apply here with your CV More ❯
Shrivenham, Swindon, Wiltshire, England, United Kingdom Hybrid / WFH Options
Electus Recruitment Solutions
or helpdesk roles Technical Skills: Familiarity with relevant engineering tools, programming languages, or technologies. Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Overview: Position - Service Desk Support Engineer More ❯
Watchfield, Swindon, Wiltshire, England, United Kingdom
C4S Search Ltd
JOB TITLE: Deputy Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £30,000 to £32,500 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure More ❯
Shrivenham, Swindon, Wiltshire, England, United Kingdom
C4S Search Ltd
JOB TITLE: Service Desk Support Engineer LOCATION: Swindon SALARY: £26,000 TO £30,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support More ❯