1 of 1 DemandTrendPermanent Netcool Jobs in Winchester

/vendor where required. Ensure effective communication with users, clients, and delivery teams throughout the incident lifecycle. Proactively monitor systems and services to prevent issues, using tools such as Netcool and SolarWinds. Work collaboratively with IBM delivery teams, third parties, and stakeholders to implement service fixes and process improvements. Maintain detailed documentation of issues, fixes, and known errors to … efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX More ❯