Digital Twin/Cloud Global Technical Lead
Winchester, Hampshire, United Kingdom
BENTLEY SYSTEMS, INC
suite of cloud-based solutions designed to connect individuals and data throughout the infrastructure lifecycle. This position plays a pivotal role in promoting effective collaboration between Technical Support and Product Teams, enabling technicians to deliver exceptional support while utilising support data to inform continuous improvements in both products and services. Position Summary: The Digital Twin/Cloud Global Technical … level role in Global Technical Support, tasked with ensuring the readiness of upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must … are experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: