Amazon Connect Engineer
- Hiring Organisation
- Centrica - CHP
- Location
- Windsor, Berkshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
queues in Amazon Connect across voice, chat and messaging channels. Write and support the Lambda functions that connect the contact centre to CRM, billing and identity systems. Contribute to our Terraform codebase and CI/CD pipelines, so that changes reach production safely and repeatably. Help configure … Strong communication skills, both written and verbal. Exposure to Contact Lens, Amazon Q in Connect or other conversational AI tooling. Experience with Salesforce, Dynamics or a comparable CRM. Experience supporting production systems, including on call or incident work. Familiarity with analytics tooling such as Athena, Glue or QuickSight. ...