Senior QA Engineer
- Hiring Organisation
- Focus on WD
- Location
- Windsor, England, United Kingdom
high-quality customer journeys across voice, web, mobile, and chat platforms . Key Responsibilities Design and execute end-to-end test strategies across voice (IVR/IVA), web, mobile (iOS/Android), and chat Create test plans … cases covering intent handling, ambiguity resolution, and business rules Perform functional, regression, and integration testing Validate channel-specific behaviours (ASR/NLU, UI, conversational flows) Test cross-channel journeys (e.g. voice → app → web → agent) Analyse logs (ASR/NLU, analytics, telemetry, chat transcripts) Run A/B testing ...