2 of 2 Permanent Incident Management Jobs in Windsor

IT and AV Service Desk Support Specialist

Hiring Organisation
Unified Support
Location
SL6, Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Employment Type
Permanent
Salary
£30000 - £35000/annum
Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner equipment ...

UK Expertise Lead – BoxTop Support & Service Delivery

Location
Windsor, England, United Kingdom
develop the UK Expertise Centre for BoxTop, a critical freight and supply chain software platform. You will drive 24/7 service resilience, incident management, and escalation processes to meet SLAs and customer expectations. You will mentor a technical support team, improve diagnostic documentation, and collaborate with Product ...