Helpdesk Team Leader
- Hiring Organisation
- Circle Group
- Location
- Windsor, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
doing: Step into a key leadership role, taking responsibility for day-to-day Helpdesk operations, team performance, and technical escalations. Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field). Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service. Acting as the senior escalation point ...