Customer Success Manager
- Location
- Woking, England, United Kingdom
adoption activities. Ensure delivery of agreed customer outcomes and success metrics. Drive customer satisfaction, retention and account growth. Manage change requests and generate commercial quotations where necessary. Support in reviewing and responding to requirements for new bids, renewals and contract extensions. Supplier & Commercial Management Manage supplier and partner … relationships where required to support service delivery. Conduct supplier performance reviews and service governance meetings. Support contract management and standard commercial activities. Work with Finance to support invoicing and timely customer payments. Skills & Experience Essential Experience in Service Delivery Management, Customer Success or IT Service Management. Strong understanding ...