Service Desk Manager
- Hiring Organisation
- Spectrum It Recruitment Limited
- Location
- Woking, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
initiatives. Acting as a key escalation point, they will ensure clients receive consistent, proactive communication and exceptional service while maintaining strong operational controls and commercial awareness. Key responsibilities include: Leading and developing a service desk team to achieve high performance and accountability. Managing ticket flow, prioritisation, workload distribution … documentation quality, and operational maturity. Identifying trends, risks, and opportunities to improve service delivery. Ensuring effective resource planning, escalation management, and business continuity. Supporting commercial objectives through scope control, service insight, and operational efficiency. The ideal candidate will be a confident leader with strong service management experience, excellent communication ...