Customer Success Manager
- Location
- Woking, England, United Kingdom
Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This role combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst … service performance. Lead customer and supplier service reviews and regular operations meetings. Act as the escalation point for major incidents and service issues. Drive ITIL best practices across Incident, Problem, Change and Service Level Management. Lead continual service improvement initiatives. Ensure successful transition of projects into live operational support. ...