2 of 2 DemandTrendPermanent ITSM Jobs in Woking

contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs More ❯

IBM Planning Analytics. Manage user access and assist with system navigation and best practices. Monitor system performance and support month/year-end processes. Handle incidents and changes using ITSM tools (e.g., ServiceNow, HaloITSM). Support upgrades, testing, and UAT using Azure DevOps and LCS. Automate processes using Logic Apps, Power Platform, and Azure Integration Services. Maintain documentation and deliver … user training. Ensure compliance with security, data protection, and company policies. What Were Looking For: 24 years experience supporting D365/App support Strong understanding of ERP and ITSM practices. Excellent problem-solving, communication, and teamwork skills. Experience with 3rd party finance solutions and integrations. Knowledge of Azure Logic Apps, Power Platform, and Power BI. More ❯