11 of 11 Permanent Service Management Jobs in Woking

to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design … Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works More ❯

current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities Manage … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the … configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation … Internal and external projects support Ability to work on several customers with different implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

work, internal support will be provided to help you succeed. Verticals they cover: Multi Channel Retail and eCommerce Warehousing Manufacturing & Life Sciences Supply Chain Management Wholesale Distribution Field Service Management What you will need: 3+ years of development experience with Microsoft Dynamics NAV/Business Central. Proficient More ❯

comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title: Software Developer in … committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned teams, we deliver technology change safely and rapidly to support business growth and More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer infrastructure. … cleanliness and safety within the data center. What you’ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support activities, including … policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. Handle Remote Hands requests of customers according to instructions of the supervisor which includes More ❯

Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience … and recent proven track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to More ❯

AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, SPM, and HRSD. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required More ❯

and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to events detected by remote monitoring and incidents reported to the service desk by customers. Minimise the impact of incidents by accurately diagnosing faults and provide resolutions to problems within the stated SLA. Carry out technical … captures, monitoring, and real-time event views as required. Engage with other resolver groups as required to find solutions, whilst retaining problem ownership. Fulfil service requests to administer system changes and further configurations. Respond to requests for technical information on product features, configuration and operation. Fulfil deployment of software … business hours. Log and maintain a full record of all activities on the progression and resolution of customer faults and planned changes in the service management system in accordance with the local work instructions. Review and update case assignments and priorities in collaboration with colleagues. Requirements Data Manipulation More ❯