1 to 25 of 32 Permanent Service Delivery Jobs in Wolverhampton

Service Delivery Co Ordinator Description The Role The SDC will report directly into the Service Delivery Manager . The role will involve a variety of tasks but primarily focusing on Service Administration , Customer Projects , Reporting and Liaison. The SDC will manage and monitor workloads for … customer projects . They will be required to manage workloads and prioritise work across the teams in conjunction with the DBA Team Leads and Service Delivery Manager . The candidate will need strong communication skills .This role also requires the ability to troubleshoot issues and a passion for … Service Delivery and Customer Engagement . Role & Responsibilities Service Desk Administration . Provide 1st line support to customers . Help ensure an exceptional level of customer service . Fix and resolve issues and queries where possible . Review and raise monitoring alarms from customer systems via More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of the Microsoft suite … in Wolverhampton, 5 x PW. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents … the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience within a financial services or professional services environment More ❯

experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of the Microsoft suite … in Wolverhampton, 5 x PW. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents … the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience within a financial services or professional services environment More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

databases, ensuring stability, reliability, and performance. A strong understanding of MI/BI principles will be beneficial as you support the business with project delivery, system enhancements, and issue resolution. This is an excellent opportunity for an experienced SQL Developer looking to expand their skills into Azure. Key Responsibilities … Design, develop, and maintain high-quality SQL databases to solve complex business challenges. Identify and recommend improvements, upgrades, and modifications. Collaborate within a service delivery team, reporting to the Head of Application Development. Actively participate in team planning and contribute to continuous improvement efforts. Duties & Tasks Develop, support … completion. Communicate progress in daily stand-ups and escalate issues where necessary, identifying solutions to keep projects on track. Build strong relationships within the delivery team. Manage time effectively, prioritise tasks, and adhere to deadlines. Required Skills & Experience Proven experience as an SQL Developer working with T-SQL, SSIS More ❯

best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions … coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute More ❯

much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery … organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality … to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services More ❯

more for organizations around the world. Visit www.ironmountain.com for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

a high-quality experience to enterprise clients across the payments value chain. The Role This is a hybrid role at the intersection of technology, service, and delivery. You’ll be the primary contact for a portfolio of strategic clients—ensuring smooth onboarding, supporting technical implementations, managing issues through resolution … smooth onboarding and implementation process. Provide hands-on support for API integrations and platform configuration, escalating issues internally where needed. Manage client projects and service requests using tools like Jira, ensuring accurate tracking and timely delivery. Act as a trusted advisor to clients, helping them navigate the technical aspects … updates, and deliver continuous improvement. Contribute to internal feedback loops to inform product development and enhance the client experience. Maintain a proactive approach to service delivery, identifying risks before they become issues. Ideal Candidate Profile 3–5 years’ experience in a client-facing role, ideally within the payments More ❯

You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills More ❯

differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels to More ❯

operational, regulatory, and strategic needs of a modern housing organisation. This role is central to helping us harness the power of data to improve service delivery, tenant outcomes, and operational efficiency. Key Responsibilities Design and implement end-to-end data architecture solutions that align with business objectives and More ❯

broader commercial legal role. This role will provide review, assessment, advise and expertise in the management of the claims process to support CyberClan’s delivery of Incident Response projects, including analysis of claims and providing recommendation for resolution of those claims. We are seeking an experienced claims professional to … liability and damage data in affiliation with intricate claims, maintaining appropriate documentation Assess insurance coverage issues Intelligently guide and track third-party vendors and service providers Maintain and develop relationships with brokers, risk managers, general counsel, and vendors Identify settlement opportunities to maximize impact and preserve limits Collaborate in … to business development team with regard to marketing Liaise with carriers on a daily basis Serve as a member of a 24x7/365 service delivery team that handles incident response, post breach remediation and escalation Liaise with external legal advisers and insurers as required, particularly during complex More ❯

contractual obligations are fulfilled Supporting quality assurance of deliverables. Maintaining up-to-date project notes and documentation on internal systems. Working closely with internal delivery teams to ensure team members are fully briefed on requirements and deadlines. Developing strong working knowledge of UBIQ’s CMS (Content Management System) ‘AMAIS … on issues and project progression. Occasionally supporting content migration work. What are we looking for? Experience in Project Management or closely related customer-facing service delivery roles. Experience in web/digital/software environment. Demonstrated history of building and maintaining positive client relationships Experience in managing internal … delivery teams/contributors. Alignment with UBIQ’s company vision to be an outstanding provider of digital marketing services within the sector. Qualities we look for at UBIQ Highly personable individual who works well within a team. Clear communicator; highly articulate, both written and verbally. Fast learner with the More ❯

with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate More ❯

services. Provide technical leadership and mentorship to architecture and engineering teams. Champion CI/CD, infrastructure as code (IaC), and automation for streamlined cloud service delivery. Experience Required: Degree in Computer Science, Software Engineering, IT, or equivalent professional experience. 8+ years of experience designing and implementing large-scale, distributed More ❯

Role: As an Application Developer specialising in RPA, you will be responsible for converting business and IT process definitions into automated solutions that enhance service delivery. The role requires working closely with business analysts, project managers, and other stakeholders to understand requirements and deliver efficient and scalable automation solutions. More ❯

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We More ❯

incidents Investigate and provide application/technical support to both internal and external stakeholders. Act as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates … to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution. Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while More ❯

future of a growing CRO department with a clear path to leadership Join a collaborative, test-and-learn environment with full ownership over strategic delivery Work with a diverse mix of high-growth clients, from SaaS to health & wellness Access to exclusive training through Google, plus events at Google … in a clear, client-friendly way Collaborate across SEO, Paid Media and Analytics teams to create joined-up solutions Contribute to the evolution of service delivery and internal best practices Your Profile Strong experience in CRO, UX or digital experimentation, ideally agency-side Confident using analytics and insight More ❯

clients; positioning SAP solutions such as SAP S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements More ❯