4 of 4 Permanent CRM Jobs in Worcester

best practices Experience in the insurance software sector or a closely related financial services technology domain is highly desirable Proficiency with CRM and Customer Success platforms (e.g. Salesforce) Skills Exceptional interpersonal, communication, and presentation skills, with the ability to engage effectively with Senior executives and internal stakeholders and communicate complex ...

delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting technical pre-sales and solution design. A full UK driving licence. Essential Technical Knowledge This role requires strong practical knowledge ...

clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes … calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Keywords Customer Service Advisor, Customer Service Representative, Contact Centre Advisor, Call Centre Agent ...

lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target … suppliers. Support procurement and supplier selection activities relating to ongoing service support. Essential Experience Proven Service Design and Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational ...