Head of Customer Value
- Location
- Worcester, England, United Kingdom
needed, maximising the value they get from Open GI software solutions Lead initiatives to enhance the overall customer experience across every touchpoint Oversee escalation management (where needed), ensuring critical issues are resolved quickly and transparently With the team, drive customer adoption and value realisation across all product lines … revenue growth Develop, refine, and standardise customer success processes, playbooks, and best practices to ensure consistency and efficiency across the team Collaborating closely with Product Development, Sales, and the wider Customer team to influence product roadmap, service improvements and overall customer experience Own voice-of-customer programmes, including ...