2 of 2 Permanent Stakeholder Management Jobs in Worcester

Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident … Problem Management • Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. • Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders. • Drive root cause analysis and implement corrective and preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. • Identify opportunities to automate … streamline and improve monitoring and fault management processes. • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills More ❯

into structured business and functional requirements. Your role spans the full lifecycle of projects, from preparation and design to delivery and post-go-live support, ensuring solutions align with stakeholder expectations and industry standards. Your responsibilities will include: Business Process Analysis and Design: Mapping and analyzing current business processes and designing future-state processes Developing and maintaining business process … models Proposing process improvements and assessing their organizational and technical impact Requirements Gathering and Analysis: Identifying, analyzing, and translating stakeholder needs into structured requirements Conducting workshops to refine and validate requirements with stakeholders and end users Collaborating with stakeholders to define acceptance criteria and document user stories, acceptance criteria, and process flows Assisting Product Owners at customer side in … What else is expected: Proven experience in business analysis, preferably in a tech-driven or software development environment Experienced in business process modeling, and requirement elicitation and documentation Strong stakeholder management and communication skills Familiarity with Agile methodologies and experience in participating in Scrum ceremonies Knowledge of industry trends, regulatory requirements, and emerging technologies Ability to work collaboratively More ❯