2 of 2 Permanent Business Case Jobs in Worcestershire

Summary We are looking for a strategic, business-driven CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations. This role acts as a key bridge between Business, CRM Portfolio, CRM IT, Data & Analytics … Enterprise AI teams, ensuring AI investments translate into measurable business value and sustainable adoption with a strong focus on embedding Generative AI, Copilots, Agentic AI, and intelligent automation into CRM processes. Responsibilities Define and drive the CRM AI roadmap aligned with business priorities and CRM strategy. ...

work closely with technical consultants and support teams to deliver outstanding service whilst ensuring clients receive the most appropriate technology solutions for their business needs. Key Responsibilities Manage and develop a portfolio of existing IT MSP clients Build trusted relationships with key decision makers Identify and close opportunities … additional products, services and managed solutions Conduct client meetings and onsite account reviews Prepare proposals, quotations and business cases Negotiate contracts and commercial agreements Collaborate with technical teams to deliver customer solutions Maintain accurate CRM records and sales forecasts Ensure high levels of customer satisfaction and retention About ...