Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery across a range of … client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement initiatives. Key Responsibilities Lead, coach, and manage … with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for driving excellent customer service, this is an excellent opportunity to make a real impact within a growing MSP. Apply today with More ❯
Lead Go Engineer GO, SQL, Kubernetes, GCP Salary up to £115K DOE Hybrid role - 2 days per week on-site in Worcester Generous benefits package To find out more, call or email to apply We are a fast-growing tech company delivering high-volume SaaS solutions that power mission-critical operations for global organisations. With a customer base of over … and ambitious plans to grow that fivefold, we are investing in building a best-in-class engineering team. This is a great opportunity to take a lead role in modernising our architecture, improving our cloud-native infrastructure, and delivering new capabilities to help customers capture and verify location and identity data globally. Responsibilities... Lead the technical design, architecture, and delivery More ❯
over 20,000 and ambitious plans to grow that fivefold, we are investing in building a best-in-class engineering team. This is a great opportunity to take a lead role in modernising our architecture, improving our cloud-native infrastructure, and delivering new capabilities to help customers capture and verify location and identity data globally. Responsibilities... Lead the technical design More ❯
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident & Problem More ❯
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident & Problem More ❯
