1 of 1 Remote Permanent Application Support Team Leader Jobs

Job Description Purpose of the role An opportunity has arisen for an Application Support Team Leader to be responsible for the Application Support team at AJ Bell. Reporting into the Application Support Manager, the role will be responsible for establishing and improving the processes and behaviours to continue to develop the … team into a mature Application Support function, ensuring that there is a consistently good quality local IT support service for colleagues based at our London office, and manage system improvement activities and upgrades related to the share-dealing solution. What does the job involve? Line Management, including mentoring and coaching of the support team … of Incident and Service Request SLAs Oversight and delivery of Service Improvement initiatives Serving as an escalation point for operational colleagues within the Manchester office Involvement in management of application and hosting suppliers Owning Problem Management and root cause analysis within the application support team. Management of Major Incidents and the associated actions, within your area. Management More ❯