1 to 25 of 285 Remote/Hybrid Permanent Customer Experience Jobs

scaled customer experience across the customer lifecycle. Reporting to the Director, Scaled Customer Success , you’ll turn our CX strategy into reality through well‐orchestrated increasingly AI‐powered communications, programs, and self‐serve capabilities that improve engagement, adoption, and value realization at scale. Key Responsibilities Design … engagement, satisfaction, retention), and provide clear recommendations and roadmaps for course corrections and continuous improvement. Own day‐to‐day project and program management for CX initiatives , including scoping work, managing timelines and dependencies, and ensuring on‐time, high‐quality delivery. What You Bring Ability and/or willingness ...

Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client is a leading financial services organisation. Role … Description Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. ...

Customer Experience Optimisation Manager London (Hybrid) Up to 60k This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight … innovation to drive measurable commercial outcomes. The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

Conversion Rate Optimization (CRO) Manager London - Hybrid (2 days per month) Competitive salary plus benefits This is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy … prioritise impactful changes Partner with engineering, UX, and commercial teams to deliver A B testing and scalable optimisation initiatives Define and track key CX performance metrics, reporting insights and recommendations to senior stakeholders Champion a culture of experimentation, leveraging emerging technologies and AI to enhance performance Collaborate with cross-functional ...

conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability … insights, and testing tools to identify opportunities and drive improvements Collaborating with product, UX, engineering, and marketing teams to implement winning experiments Defining CX metrics, monitoring performance, and presenting insights to senior stakeholders Driving a culture of continuous improvement, innovation, and customer-centricity About You Proven experience ...

team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition … exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. ...

exciting opportunity for a commercially minded digital professional to take ownership of a rapidly evolving e-commerce platform, driving online sales performance, customer experience, and digital growth. 4 days a week in the offices, 1 day working from home. Working cross-functionally across Marketing, Sales, IT, Operations, Finance … Monitor competitor pricing and market trends, recommending pricing adjustments to maximise commercial performance. Analyse key e-commerce metrics including sales, traffic, conversion rates and customer behaviour. Produce regular performance reports and actionable insights to support strategic decision-making. Website & Digital Development Play a key role in the ongoing website ...

+ up to 20% bonus Hybrid - London (2 days per month in Romford) I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey . This is a high-impact … real business impact The team Reports into Head of Marketing/Customer Experience Works alongside marketing, CRM, UX, and product teams Dedicated CX function already in place - this role adds deep experimentation capability Why this role Full ownership of experimentation across an entire business Opportunity to shape ...

Customer Base Manager Location: Bath, BA2 Salary: £50,000 Hours: Full Time, Permanent Help us grow and retain a truly better broadband experience. At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over … homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. ...

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape ...

Location Hybrid - London Employment Type Full time Location Type Hybrid Department Customer Success Job Summary Drata is looking for a strategic, people-first Director of Customer Success, EMEA to lead and scale our post-sales team across the region. This leader will be responsible for developing a high … ideal opportunity for a leader who combines strong operational discipline with excellent judgment and coaching skills. We are specifically looking for someone with meaningful experience in security, compliance, cybersecurity, GRC, or a closely related industry , along with a proven ability to lead Customer Success teams supporting a range ...

Description: Account Manager Role : Account Manager Team : Account Management Reporting to : Head of Customer Experience Salary: £35,000 per annum Location: Hybrid, with main office in Farnborough Working Hours: Full time Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme … care. The Account Manager plays a pivotal role in maintaining and expanding relationships with a portfolio of clients. This position blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features. The ideal candidate ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … secure, and streamline the xkybehq way they work by delivering best-in-class tec Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Please click on the apply button to read the full job description ...

cohesive PartnerFirst strategy while setting the commercial direction for our European eCommerce platform. Your focus will be on **platform adoption**, **monetisation**, **conversion**, **profitability**, **customer experience and successful market engagement**, ensuring our digital capabilities continue to innovate and evolve to deliver meaningful business outcomes.We’re not here to sell … leading teams through trust and collaboration, apply now and let’s do great things together.**Key Skills**Analytics, Business, Collaboration, Customer Experience (CX), Design, E-Commerce, Ecommerce Platforms, Leadership, Marketing, Monetization, Product Development, Strategy and Execution, User Experience (UX)At TD SYNNEX, our values guide everything ...

Camunda is seeking a Customer Experience Manager in the United Kingdom to lead the execution of customer experience initiatives. This role requires over 5 years of B2B SaaS experience, focusing on digital-first marketing and customer engagement. Key responsibilities include designing customer journey … strategies, managing voice of the customer programs, and crafting impactful communications. The position offers competitive compensation and flexible working conditions. #J-18808-Ljbffr ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … retention and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards ...

transformation projects. This is an exciting opportunity for a delivery-focused Project Manager who combines strong stakeholder management skills with hands-on experience of CRM platforms, digital transformation initiatives and technology-led change. Working closely with business leaders, technical teams and external partners, you will play a key role … delivering projects that improve customer experience, streamline operations and support business growth. The Role As Technical Project Manager, you will be responsible for: Managing the end-to-end delivery of Salesforce and CRM projects. Coordinating business stakeholders, technical teams and third-party suppliers. Defining project scope, timelines, budgets ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (requirement to go into office at least x1 per month ...

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team in managing strategic ...