1 to 25 of 337 Remote/Hybrid Permanent ITSM Jobs

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

regular review/updates* Executive user support to key stakeholders and senior management.* Managing escalated Incidents and requests via our IT service management tool ServiceNow* Advanced IT troubleshooting skills, and analytical triage/support* Owning unresolved Issues and liaising/delegating tasks to relevant technology teams.* Escalating wider-impacting support ...

team. Experience supporting enterprise business applications. Experience working in a multi-tier support model (1st, 2nd and 3rd line support).Strong understanding of IT Service Management principles. Experience managing operational service performance and SLAs. Experience dealing with business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

Data Lake design principles Experience with data pipeline monitoring, troubleshooting, and incident management Familiarity with Power BI and data visualization tools Experience with ITSM or ticketing platforms (e.g., ServiceNow). Knowledge of data governance and quality standards in enterprise environments Familiarity with GxP or life sciences data environments ...

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

governance principles. Knowledge of Microsoft 365 security & compliance capabilities. Basic understanding of Azure Active Directory/Entra ID identity and access concepts. Familiarity with ITSM/incident management processes. Understanding of regulatory compliance basics. How compliance and data protection teams use Purview outputs. Data sensitivity models and how they ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

VVIP’s* Collect, deliver, and deploy IT hardware across Group & HUK&I offices across the South* Managing tickets via service management tool ServiceNow ITSM* Assist in supporting on-site hardware refreshes, deployments, and technology rollouts* Assisting IT team members with difficult or reoccurring incidents and issues* Support office openings, acquisitions ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

platforms.\Experience managing and maintaining CMDBs, configuration items (CIs), relationships, and data quality processes to ensure accurate and reliable configuration information. Strong knowledge of ITSM practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, supported by a good understanding of ITIL best practices. Ability to analyse asset ...

identify trends, and drive continual improvement initiatives Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven experience working on: At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee 'moments ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

cross-functional dependencies Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service ...

experience managing enterprise IT services delivered by outsourced providers, including service reviews, SLA assurance, escalation management and cross-supplier coordination.* Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, availability and capacity management.* Strong understanding of Windows desktop services, device provisioning, remote support, user experience ...

people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills, including experience handling high-impact incidents and escalations. Experience using ITSM or PSA platforms such as ServiceNow, Autotask or equivalent, with the ability to interpret operational data. Strong technical literacy across common service desk technologies, including ...

experience. At least 5 years leading an IT support or service desk team, ideally one spread across time zones. Hands-on experience running an ITSM tool, ideally Jira Service Management, including SLAs, queues, request types, automation and the knowledge base. Good technical knowledge of Microsoft 365, Entra ID, Intune, Windows ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

technologies with hands‐on experience in the design of MDM/MAM and conditional access policies to reduce breach risks Experience using ITIL and ITSM tools/data to drive service reliability, DEX improvements, and continuous service optimisation Proven ability to troubleshoot and resolve complex technical issues Familiarity with Cyber ...