1 to 25 of 87 Remote/Hybrid Permanent ITSM Jobs

focus on service excellence and continuous improvement. Strong analytical skills with experience interpreting service data and producing management reports. A solid understanding of IT Service Management principles and the ITIL framework. Candidates must: Be commutable to West Cumbria Excellent communication skills Must be eligible for SC This is a primarily ...

fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed ...

planned operating budget. You will contribute to the definition of new products and services with the product teams. *ABOUT YOU* Experience in IT Service Management and operational activities, including service provider steering. Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. Service and customer experience oriented. Demonstrated ...

planned operating budget. You will contribute to the definition of new products and services with the product teams. *ABOUT YOU* Experience in IT Service Management and operational activities, including service provider steering. Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. Service and customer experience oriented. Demonstrated ...

fixes. A working knowledge of TCP/IP, DNS, DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira Service Management. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your Opportunity UKSBS is a public sector shared ...

sharing, add-ins). Experience with endpoint management concepts and tooling (e.g., Intune , device compliance, app deployment, profiles/policies). Comfortable using an ITSM tool (e.g., Jira Service Management ) with strong ticket hygiene: categorisation, prioritisation, documentation, and SLA awareness. Excellent communication skills with the ability to lead the user ...

hardware allocation Assist with hardware imaging, setup and deployment Participate in on‐call or out‐of‐hours support where required Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals. About You 1–2 years of Service Desk experience, ideally ...

Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated ...

quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About ...

days home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership ...

provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform/ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention ...

Server 2016, 2019 and 2022 DNS, DHCP, TCP/IP and VPN VMware or Hyper-V Hardware and software troubleshooting Remote support tools IT service management and ticketing systems Basic PowerShell scripting About You At least two years' experience in a 2nd Line IT Support, Service Desk or Desktop Support ...

Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Join a respected ...

wider Technology team with projects, new services and major incidents and you will also need to work with your team to ensure that ITSM functions are carried our responsibly. You will be involved in contributing to service improvements and updates. Our ideal candidate thrives in a challenging environment, is motivated ...

usage and adoption, providing insights to improve user engagement About You 3+ years' experience in enterprise application support or IT operations Strong understanding of ITSM tools (e.g. ServiceNow) and monitoring platforms Knowledge of access management, patching, and vulnerability remediation Familiarity with ITIL processes (Incident, Problem, Change, Configuration) Excellent troubleshooting ...

Delivery Managers6. Architecture (Enterprise, Data, Solution, Technical)7. Security (Information Security, Information Governance, Cyber Security)8. Platform Engineering including DevOps9. Live Support & Operations10. IT Service Management Person Specification Personal Qualities, Knowledge and Skills Essential Practitioner in software testing in agile deliveries and techniques, supporting the long term testing strategy ...

perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What's on Offer A genuine opportunity to step into a leadership position ...

multiple time zones and international stakeholder groups. Fluency in written and spoken English. Desirable experience Experience working with enterprise portfolio management functions. Exposure to ITSM, CMDB, service transition, cutover, hyper care or operational readiness. Experience managing third-party technology vendors or outsourced delivery partners. The opportunityThis is an excellent opportunity ...

personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

Power BI, Excel, ServiceNow, BMC). • Proven experience in team training, communications, or business management roles Desirable but not essential: • Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). • Experience in financial services, insurance, or technology-led environments. • Familiarity with digital collaboration tools (e.g. Microsoft Teams ...

platform and UX design leadership required. Deep knowledge of UX principles methodologies and enterprise design standards remains essential. Understanding of ServiceNow modules such as ITSM ITOM ITAM CMDB and service request required. Working knowledge of platform configuration including workflows scripts and UI policies remains beneficial. Familiarity with incident problem change ...