1 to 25 of 98 Remote/Hybrid Permanent ITSM Jobs

Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar Experience working within Agile and/or DevOps environments Familiarity ...

negotiation. Excellent problem‐solving and critical‐thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026 #J-18808-Ljbffr ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

support for Windows 10/11 users, resolving hardware, software, and access issues Logging, managing, and updating incidents and service requests via the IT Service Management system Administering Active Directory, including user and group management and access control Managing joiners, movers, and leavers in line with defined processes Supporting Microsoft ...

updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience ...

updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience ...

Skills & Experience ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification . Service Management: Proven experience in ITSM, specifically within service design and transition. Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure. ...

Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term ...

coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join ...

This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets ...

roadmap covering systems, infrastructure, and digital services Operational Excellence Oversee day-to-day ICT operations, ensuring high availability, performance, and user satisfaction Lead IT service management, monitoring performance and driving continuous improvement Ensure systems and services meet the needs of staff, volunteers, and stakeholders Digital Transformation Drive innovation through ...

post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level ...

levels, both written & face to face Team player but also happy to work alone at times. Demonstratable experience of 1 line support: Experience of ITSM ticketing systems, working with SLA’s and prioritizing incidents. Experience supporting both deskside and remote users Hours and Days: Monday to Friday, 37.5 hours ...

relationships. Drive continuous improvement and operational efficiency initiatives. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

Ability to structure problems, analyse data, and communicate insights clearly Commercial awareness and interest in contributing to business growth Desirable Experience Experience with ServiceNow (ITSM, HRSD, or ESM) Exposure to process mining, automation, or AI-led transformation Involvement in GBS design, service centre setup, or global delivery models Pre-sales ...

hybrid cloud architectures, large-scale data systems, and research infrastructure Experience implementing modern IT practices such as Site Reliability Engineering (SRE) or advanced IT service management frameworks Competency Summary Transformational Leadership - Ability to lead organizational and technical change at scale Operational Excellence - Focus on reliability, performance, and measurable outcomes Strategic ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

IT services environment - Strong team leadership and development experience - Practical experience with ISO/IEC 20000-1 aligned service management - Strong understanding of ITSM processes (incident, problem, change, request) - Experience managing SLAs, reporting, and service performance - Strong stakeholder and customer management skills - Ability to handle escalations and complex service issues ...

knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer-focused with a professional ...

skills Ability to troubleshoot remotely and desk-side Comfortable working rotating shifts, including early starts, late finishes and weekends Experience using ServiceNow (or similar ITSM tools) preferred ...

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

Excellent communication skills with a calm, professional approach Ability to follow structured processes and maintain accurate records Desirable: Familiarity with ITIL or other IT service management frameworks Experience working in structured or standards-driven environments What's on Offer Hybrid working (3 days office/2 days remote) Company pension ...