25 of 25 Remote Permanent Service Delivery Manager Jobs

IT Service Delivery Manager - Lewes, East Sussex/HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with … a prestigious Emergency Services organisation. Hybrid/Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes/East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home … fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service More ❯

Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid/Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes/East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent … fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service More ❯

Global Service Delivery Manager | Fully Remote | Global Humanitarian Charity An exciting opportunity for a leading, global humanitarian charity that makes a huge impact for the most vulnerable worldwide. As a Global Service Delivery Manager, you will lead high-quality, efficient technology service delivery for their worldwide operations. This includes developing strategic service plans, monitoring SLAs/KPIs, managing risks, maintaining service documentation, and acting as the escalation point for incidents, helping to ensure critical services support their mission. You will proactively assess service delivery data and trends to identify inefficiencies, risks, and opportunities for improvement. This includes the Identification of root causes of recurring service issues and … owning the implementation of long-term resolutions Must have skills and experience: Must have experience as a Service Delivery Manager and service delivery of SaaS/Cloud business applications ITIL framework, risk management, root cause analysis, incident resolution and problem management Proactively assessing service delivery data and trends to uncover inefficiencies, risks and More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: IT Service Delivery Manager Location: Oxford, GB, OX18 3LX Onsite or Hybrid: Hybrid Job Title: IT Service Delivery Manager Compensation: Competitive Salary + Benefits Role Type: Full time/Permanent Role ID: SF67380 Lead the Future … of Defence Technology At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Service Delivery Manager. The role As a ITService Delivery Manager, you'll have a role that's out of the ordinary. You'll be the key interface … between Airtanker and Babcock Corporate Services, ensuring seamless delivery of IT services, managing transitions of new solutions and leading a dedicated on-site support team. Day-to-day, you'll be managing customer relationships through executive communication and stakeholder engagement. Acting as a key escalation point and supporting cost-effective use of IT services Participating in service transition More ❯

IT Service Delivery Manager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you … will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. … You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager More ❯

Overview Job Title: Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. They ensure that business as usual activity is delivered within agreed service levels … act as a direct point of contact with key stakeholders, and, where required, drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape of services. Methods is … range of specialisms, focusing on transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. Methods is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Accountabilities and Responsibilities Ensuring that the contracted scope of support for designated Customers is clear and understood Engaging with More ❯

Overview Job Title : Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. Working for designated accounts within Managed Services, they ensure that business as usual activity … is delivered within agreed service levels, act as a direct point of contact with key stakeholders and where required drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity … specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Accountabilities Ensuring that the contracted scope of support for designated Customers is clear and understood Engaging with designated Customers More ❯

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities … Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting More ❯

Service Delivery Manager - Data Centre Services Location: London (Hybrid - 3 days per week on site) Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and service delivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional service delivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a Service Delivery Manager More ❯

Service Delivery Manager - Data Centre Services Location: London (Hybrid - 3 days per week on site)Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and service delivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional service delivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a Service Delivery Manager More ❯

This Role: Service Delivery Manager Location: Beeston, Nottingham, NG9 1LA Salary Banding: £60,256 - £63,427 (Dependent upon experience) Full time post based on a 40hr week Are you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. … CDM legislation and how to apply it constructively. Excellent leadership, communication, and conflict resolution skills. Ability to analyse data, make informed decisions, and drive continuous improvement. Commitment to customer service and collaborative working. Interview Diary Date 09 OCT 2025 Please note - we do not currently offer visa sponsorship. What's in it for you? Our benefits include: 28 days More ❯

This Role: Service Delivery Manager Location: Beeston, Nottingham, NG9 1LA Salary Banding: £60,256 - £63,427 (Dependent upon experience) Full time post based on a 37.5hr week Are you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities: Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. … CDM legislation and how to apply it constructively Excellent leadership, communication, and conflict resolution skills. Ability to analyse data, make informed decisions, and drive continuous improvement. Commitment to customer service and collaborative working. Interview Diary Date: 09 OCT 2025 Please note :- we do not currently offer visa sponsorship. Whats in it for you? Our benefits include:- 28 days annual More ❯

and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. As a Service Delivery Manager, you are passionate about experience innovation and eager to push the boundaries of what's possible. You will be the key interface between Valtech's … Managed Services organisation and client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments … ensure these are implemented in a controlled and predictable way that balances client strategic objectives with operational stability. You'll work closely with 1st and 2nd line engineering teams, delivery squads, feature engineers, and client Product Owners and Technical Leads to manage both unplanned service issues and planned enhancement activities. This includes ensuring incidents are logged, prioritised, escalated More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager.For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … hybrid working!To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience.The duties will include: Leading IT Service Delivery Projects. … Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more More ❯

Overview Daily rate: £500 - £575. Start date: ASAP. Duration: 3 months initially. Location: Midlands. Responsibilities Lead Surgical service delivery in accordance with agreed operational plans, meeting all key standards and KPIs. Work collectively with clinicians and managers to ensure effective delivery of service objectives across all relevant services. Re-design the service in order to … maintain delivery of service targets whilst improving quality, efficiency and effectiveness of services. Ensure that the highest quality, effective and efficient health care services are operationally delivered within defined costs, time-scales and resources. Operate effective and appropriate planning processes and structures, including communication arrangements. Act upon patient feedback, complaints and claims in order to further improve services. More ❯

and better solutions. Headquartered in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships … a similar role or project management capacity ITIL qualification (at least v3 Foundation). Proven ability to perform under pressure and manage multiple clients. Strong critical thinking and continual service improvement mindset. Excellent communication, negotiation, and presentation skills. Ability to work remotely and manage distributed teams. Strong people management and relationship-building skills. Flexibility to adapt to rapid business … changes. Outstanding organizational and time management skills. High level of empathy, customer service mindset, and commercial acumen. Understanding of Agile principles. How to apply Please click on the 'Apply now' button below, including your CV/resume and any other relevant information that will help us get to know you better. Diversity and Inclusion If you're interested in More ❯

Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position As a Service Delivery Manager, you will own the full spectrum of strategic execution and relationship management for Hiya's telecom carrier partners, driving both expansion and innovation with autonomy … growth, while navigating complex ecosystems and building deep, multi-level partnerships that reinforce Hiya's market position. Your partnership in cross-functional alignment and business reviews will ensure seamless delivery and continuous value realization, directly impacting partner success and company revenue. This role offers a unique opportunity to influence the future of trusted voice communication on a global scale … the business, driving tight coordination between sales, product, operations, and leadership to accelerate outcomes and resolve friction fast. Maintain Operational Excellence : Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint. What You Bring 5+ years managing high-stakes telecom or key enterprise accounts, with a focus on mobile platforms More ❯