1 to 25 of 30 Remote Permanent Support Team Leader Jobs

Job Title: 1st Line Support Team Leader Location: Sheffield (Hybrid - 3 days office/2 days remote) Salary: Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP … based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. … The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians, ensuring effective daily operations and positive team morale. Conduct regular 1-to-1s, probation reviews, and performance appraisals. Manage More ❯

The Group You'll Be A Part Of The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement … in service delivery in alignment with ITIL best practices. Aufgaben Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Foster a positive and collaborative team environment. Service Delivery: Ensure timely … and effective resolution of IT support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency More ❯

Join to apply for the Support team Leader role at Klipboard 1 week ago Be among the first 25 applicants Join to apply for the Support team Leader role at Klipboard "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and … metrics i.e., SLAs, OLAs and KPIs Evidence of delivering productivity, innovation and quality in a similar role Confident leader, with the natural ability to motivate and lead a team Decision maker under pressure Understands priority and urgency of customers business requirements Business/commercial awareness IT culture awareness Forward thinking/proactive nature Multi-tasker Desirable Knowledge … Kingdom 1 week ago Cluster Team Leader - Supported Living - Worcester Worcester, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 1 day ago Lead Technical Support Engineer - Variable Speed Drives West Midlands, England, United Kingdom 2 weeks ago Marcus by Goldman Sachs, Complaints Specialist, Birmingham West Midlands, England, United Kingdom 2 weeks ago Birmingham More ❯

and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role … in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer … day, your work will help modernise and future-proof social care. Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills More ❯

and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role … in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer … day, your work will help modernise and future-proof social care. 🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates 🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills More ❯

Shift Based First Line Support Team Leader – Hybrid Working Express Recruitment are proud to be working with a growing IT managed services firm based in Sheffield, who are looking to hire a First Line Support Team Leader to join their team on a full-time, hybrid, and permanent … that allows all their staff to make an impact on the company whilst allowing for a healthy work-life balance, making this role ideal for a Team Leader with a background within Service Desk Support. The successful candidate will inspire, mentor, and manage First Line Support Engineers, along with delivering training sessions for new products … company efficiency. The role requires a minimum of 3 days of work at their Sheffield-based office. Their ideal candidate will have previous experience as a Team Leader, along with a professional background in Service Desk Support (ideally at an MSP firm). They will be confident resolving conflicts, delegating work, providing feedback, conducting performance More ❯

Role: IT Support Team Lead Sector: Online Platform Job Type: Full Time Location: Fully Remote (Spain-based) Contract Type: Direct employment with our client What You'll Be Doing We are looking for an experienced IT Support Team Lead to join our client's dynamic Platform and Infrastructure Team. In this fast … innovative environment, you'll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems operating 24/7. As a Lead IT Support Engineer, you will ensure the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging and rapidly evolving … environment. Your Role Proactive Monitoring & Incident Management: Oversee application performance by monitoring systems, responding to alerts, and resolving complex technical issues to maintain high service levels. Team Leadership & Mentorship: Lead by example on the technical front while managing and mentoring a Level 1 Support Team. Provide 360-degree feedback, support professional development, and ensure More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of customer service representatives in our call center. You will play a key role in delivering exceptional … customer experiences by ensuring service excellence, team development, and operational efficiency. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center agents. Set clear performance expectations and provide regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. Operational Oversight: Monitor daily operations and ensure … team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries, complaints, and escalations. Performance and Quality Monitoring: Track and analyze key performance indicators (KPIs), including first-call resolution, customer satisfaction, and average handling time. Conduct regular quality checks and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of customer service representatives in our call center. You will play a key role in delivering exceptional … customer experiences by ensuring service excellence, team development, and operational efficiency. The role is with location in Newport. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center agents. Set clear performance expectations and provide regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. … Operational Oversight: Monitor daily operations and ensure team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries, complaints, and escalations. Performance and Quality Monitoring: Track and analyze key performance indicators (KPIs), including first-call resolution, customer satisfaction, and average More ❯

Technical Support Team Leader, HIRING WIZARD Join to apply for the Technical Support Team Leader, HIRING WIZARD role at Guardian Jobs Technical Support Team Leader, HIRING WIZARD 13 hours ago Be among the first 25 applicants Join to apply for the Technical Support Team Leader, HIRING WIZARD role at Guardian Jobs An exciting opportunity has arisen to join our evolving Planning Team at The District Council as a Technical Support Team Leader on a permanent basis. Location: Ely, CB7 4EE Salary: £40,476 to £45,718 per annum plus benefits Job … District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role More ❯

Join to apply for the Technical Support Team Leader role at AccessAble Games 3 days ago Be among the first 25 applicants Join to apply for the Technical Support Team Leader role at AccessAble Games Reading Customer Support - Objective/Full time/Hybrid Apply for this job … you a strong communicator, a natural problem-solver, and passionate about leading people as well as technology? We're looking for an Technical Support Team Leader to guide a team of skilled support engineers and help us deliver world-class product support. This is a hands-on leadership role where your … ago Associate Director of Laboratory Engineering and Technology - Site Lead Oxford Oxford, England, United Kingdom 2 weeks ago Slough, England, United Kingdom 4 hours ago Cloud Hosting Infrastructure Operations Leader Abingdon-On-Thames, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 23 hours ago Godalming, England, United Kingdom 1 day ago Reading, England, United Kingdom 1 week More ❯

pay range Direct message the job poster from Okta Resourcing Experienced Managing Director @ Okta Resourcing | Technical Recruiting This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company that has developed a platform delivering compliance and risk management solutions to the healthcare sector. Due to … extensive demand for the product and services, they now want to expand their team with a highly experienced Software Applications Support Team Lead. The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/… KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team More ❯

in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Cloud Support Team Leader, you will be responsible for overseeing the day-to-day operations of a cloud support team, ensuring high-quality technical support for cloud … based systems. The role involves managing a team of cloud support engineers, liaising with cross-functional teams and clients, and maintaining service level agreements (SLAs). What will you bring? Excellent communication skills, both written and verbal. Confidence to work and communicate across a variety of audiences in a professional manner. Excellent time management skills and … and getting it right first time. Ability to work pro-actively and to tight deadlines. Knowledge and experience working in an ITIL environment. Experience as a team leader in a cloud support environment. Experience working within a Managed Service Provider. Strong knowledge of cloud services (Private Cloud - VMWare, VCloud Director and Public Cloud experience AWS More ❯

Recovery Support Team Leader Location: London Salary : £30,082 per annum, plus benefits Vacancy Type: Permanent, Full Time We are recruiting for a Recovery Support Team Leader. The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making … in addiction recovery, moving away from crime, overcoming mental health problems, or who are coming out of a period of unemployment or homelessness. Roles Responsibilities The Team Leader will be based within the central Recovery Support team. The Team Leader will be responsible for co-ordinating all recovery support functions … that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas. The aim of the role is to have a robust recovery More ❯

Support Team Leader £35,000 - £37,000 Monday to Friday, 9:00am - 5:30pm South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader … and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. … What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive More ❯

Support Team Leader £35,000 - £37,000 | Monday to Friday, 9:00am - 5:30pm | South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader … and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. … What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive More ❯

Support Team Leader £35,000 - £37,000 | Monday to Friday, 9:00am - 5:30pm | South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader … and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. … What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive More ❯

IT Support Team Lead (Northern Ireland) Duration: 12 months (FTC) Location: NI Base, hybrid working model We are seeking a Contract IT Support Team Lead for our client's 3rd line support team. This role involves managing a global team and overseeing all aspects of 3rd line support related to infrastructure and services. In this role, you will manage a team providing 3rd line support for incident and problem resolution, maintaining and optimizing applications and infrastructure, and deploying new releases into production. Does this sound like you? 2+ years experience leading a 3rd line support team in an … SLAs, KPIs, and statistical analysis and reporting. Detailed knowledge of the operation and maintenance of IT infrastructure within a Microsoft environment. This is a hands-on role with team leadership responsibilities. If you would like additional information or wish to discuss future opportunities, please contact: 028 90 997720 #J-18808-Ljbffr More ❯

executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide. The Role We are looking for an experienced Customer Support Lead to join the team at Lawhive who can help build and manage a world-class Customer Support team. This role will be responsible for … as acting as a key part of our feedback loop between our customers and technical teams to optimise the experience and service for the customers. You'll initially support a small team, taking a hands-on approach and leading by example. As our team expands significantly over the next year, you'll play a … pivotal role in shaping our Client Support strategy. This position offers tremendous growth opportunities and is crucial in setting the foundation for an industry-leading support experience. We're looking for someone ambitious, driven, and passionate about making a real impact. What You'll Be Doing Ownership of our entire Client Support branch of More ❯

Site Name: UK - London - New Oxford Street, UK - Hertfordshire - Stevenage Posted Date: Mar 7 2025 Team Leader IP Formalities and Cross Portfolio support This role is accountable for the leadership and management of a pan IP Cross Portfolio team supporting trade mark and patent teams in a variety of formalities activities. The role … exists to provide leadership of trade mark and patent professionals ensuring quality, training, and development of a high performing cohesive team with the capability to deliver high-quality support to Intellectual Property. We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary … model, empowering you to find the optimal balance between remote and in-office work. In this role you will be responsible for Leading and developing a highly skilled team of trade mark and patent professionals providing support to the IP team, delivering a high standard of support and ensuring a cohesive team More ❯

An exciting opportunity has arisen to join our evolving Planning Team at East Cambridgeshire District Council as a Technical Support Team Leader on a permanent basis. Location: Ely, CB7 4EE Salary: £40,476 to £45,718 per annum plus benefits Job Type: Full – Time, Permanent Closing Date: 4th July 2025 About Us: East … District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role … customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader – Key Responsibilities: - To develop, plan and deliver the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To More ❯

An exciting opportunity has arisen to join our evolving Planning Team at East Cambridgeshire District Council as a Technical Support Team Leader on a permanent basis. Location: Ely, CB7 4EE Salary: £40,476 to £45,718 per annum plus benefits Job Type: Full - Time, Permanent Closing Date: 4th July 2025 About Us: East … District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader - The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role … customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader - Key Responsibilities: - To develop, plan and deliver the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To More ❯

Lead, Martech & PAM 3 days ago Be among the first 25 applicants Direct message the job poster from bet365 A Development Support Team Leader, who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus … United Kingdom 4 days ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 month ago Stockport, England, United Kingdom 1 week ago Team Leader required for 35 hours per week in Rochdale - Driver Essential Rochdale, England, United Kingdom 1 month ago Team Leader required for 35 hours per week in … ago Manchester, England, United Kingdom 5 hours ago Rochdale, England, United Kingdom 5 days ago Manchester, England, United Kingdom 1 month ago Legal Support Team Leader - Private Wealth Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 4 days ago Manchester, England, United Kingdom 5 days ago Manchester, England, United Kingdom 1 month More ❯

Social network you want to login/join with: Development Support Team Lead, Martech & PAM, Manchester Client: bet365 Location: Manchester, United Kingdom Job Category … Other EU work permit required: Yes Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Who we are looking for A Development Support Team Leader who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus … will be ensuring the seamless operation of our development and production environments. This role is instrumental in providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines are running smoothly. You will be a highly motivated and skilled professional eager to advance your career. You will excel in fostering teamwork and thrive in a More ❯

Social network you want to login/join with: Development Support Team Lead, Martech & PAM, Stoke-on-Trent Client: bet365 Location: Stoke-on-Trent, United Kingdom Job Category … Other EU work permit required: Yes Job Views: 5 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Who we are looking for A Development Support Team Leader, who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus … will be ensuring the seamless operation of our development and production environments. This role is instrumental in providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines are running as smoothly as possible. You will be a highly motivated and skilled professional who is eager to advance in their career. You will excel in More ❯