5 of 5 Permanent Microsoft 365 Jobs in York

Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service … secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange ...

security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services … secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third-line operational support across Microsoft 365 services, including Exchange ...

Experience Essential Previous experience in a Deskside Support, Desktop Support, Tech Bar, or IT Support Engineer role. Strong troubleshooting skills across Windows operating systems, Microsoft 365, and desktop applications. Excellent customer service and communication skills. Ability to prioritise and manage multiple workloads effectively. Strong attention to detail … Experience negotiating and managing challenging situations to successful outcomes. Understanding of incident, problem, and service request management processes. Qualifications ITIL Foundation Certification CompTIA A+ Microsoft Windows/Microsoft 365 certifications or equivalent experience What We're Looking For We're looking for a motivated and approachable ...

Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public ...

point for technical incidents from the Service Desk. • Take ownership of incidents and service requests through to successful resolution. • Troubleshoot desktop, laptop, peripheral and Microsoft Windows issues. • Diagnose technical faults and escalate to 3rd Line Support where appropriate. • Keep users informed with regular updates throughout the incident lifecycle. • Build … teams to ensure outstanding service delivery. Skills & Experience • Previous experience in a Deskside Support, IT Support or 2nd Line Support role. • Strong knowledge of Microsoft Windows 10/11 and Microsoft 365. • Excellent troubleshooting and diagnostic skills. • Experience working within an enterprise or large-scale IT environment. • Strong ...