IT Support Engineer
- Hiring Organisation
- vertex-it-solutions
- Location
- York, North Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £29,500 per annum
point for technical incidents from the Service Desk. • Take ownership of incidents and service requests through to successful resolution. • Troubleshoot desktop, laptop, peripheral and Microsoft Windows issues. • Diagnose technical faults and escalate to 3rd Line Support where appropriate. • Keep users informed with regular updates throughout the incident lifecycle. • Build … teams to ensure outstanding service delivery. Skills & Experience • Previous experience in a Deskside Support, IT Support or 2nd Line Support role. • Strong knowledge of Microsoft Windows 10/11 and Microsoft 365. • Excellent troubleshooting and diagnostic skills. • Experience working within an enterprise or large-scale IT environment. • Strong ...