1 of 1 Permanent Problem Management Jobs in York

model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across infrastructure, cloud and modern workplace services. What You Will Do As a Senior Systems Engineer within our 24x7 Operations function … squad's senior technical escalation point on the day shift Squad (Mon-Fri, office hours), taking ownership of complex incidents, major incident response and problem management across both core infrastructure and Microsoft Modern Workplace services. You will combine deep technical capability with sound judgement under pressure, and play ...