2 of 2 Permanent Service Desk Analyst Jobs in York

Join OneAdvanced The Senior Service Desk Analyst provides high-quality technical support to customers and end users while acting as a senior point of escalation within the Service Desk. The role combines hands-on technical troubleshooting with greater responsibility for incident ownership, service quality … through to resolution and ensure customers receive clear, professional and proactive communication throughout their support experience. This is an ideal role for an experienced Service Desk Analyst who wants to develop their technical capability, take on greater responsibility and progress towards technical specialist or leadership opportunities. What ...

OneAdvanced is seeking a Senior Service Desk Analyst to provide high-quality 1st and 2nd line support, take ownership of complex incidents, and guide junior analysts. You will troubleshoot across end-user technologies, manage incidents through resolution, and maintain clear updates in ITSM systems. The role emphasises … customer-focused communication and proactive problem-solving within a busy service desk. You will mentor colleagues, contribute to knowledge articles, and help drive service #J-18808-Ljbffr ...