1 of 1 DemandTrendPermanent Support Technician Jobs in York

Job Title: IT Support Technician - 1st/2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time About us: This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland. About the role: You will be part of an office … based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling into customer systems when necessary. Logging all calls on the company's support software and updating … as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this. About you: The ideal candidate will have a More ❯