1 of 1 Permanent 1st Line Technical Support Jobs in Yorkshire

1st line Technical Support Officer to support their clients and to be based in their Leeds office. Responsibilities Providing first-line support to a varied customer base. Working to strict SLAs, following correct escalation procedures, ensuring the timely resolution of incidents and problems as prioritized in agreed … the SLA’s. Effective incident ticket queue management and ownership of logged incident tickets. Initial customer fault investigation on SMS, FAX, Voice, 3G/4G data, WIFI & Leased Line platforms, and Colocations. Dealing with … all S135/999 database requests and ensuring customers submit details promptly. Assisting the Support Team Manager in communicating service updates and announcements to customers. Providing first-line support to BWC customers. Managing and responding to customers on the live chat forum. Managing and responding to automated internal alerts. Maintaining internal IT documentation. Providing More ❯