of our company and our purpose Support customers via telephone/video calls and the company's online support desk Work closely with customers to understand requirements, develop User AcceptanceCriteria and configure (where possible) new functions Support the Head of Customer with maintaining our internal processes and keeping client spaces up-to-date Weekly, Monthly, Quarterly, and … experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in technology, including knowledge of SaaS products UAC (User AcceptanceCriteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport:80 through consultation with the customer. No work is scheduled until the 'UAC' is More ❯
Birmingham, Leeds, Liverpool, London (Canary Wharf), United Kingdom Hybrid / WFH Options
UK Health Security Agency
promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities Essential Criteria: Proven track record in leading service transitions, including managing the introduction and operational handover of new or changed services. You should have substantial experience in ensuring that IT services … providers. Experience in leading the creation and review of Service Design Packs (SDPs) and ensuring service readiness before operational handover. You will be responsible for ensuring that services meet acceptancecriteria and are supported by comprehensive service wraps to maintain long-term stability and performance. Proven ability to identify and manage risks and issues during service transitions, ensuring … in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service transitions. Desirable criteria: Prior experience in leading teams would be advantageous for the Matrix Management role. Selection Process Detail This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Experience More ❯
Collaborate with Product Managers, designers, and developers to define and refine features. · Translate insights into actionable recommendations for product enhancements. · Support backlog refinement by providing evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas More ❯
bradford, yorkshire and the humber, united kingdom
Mastek
Collaborate with Product Managers, designers, and developers to define and refine features. · Translate insights into actionable recommendations for product enhancements. · Support backlog refinement by providing evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas More ❯
PBSA) initiatives. Key responsibilities Own and prioritise the Property Marketplace and Agent Portal backlogs, balancing commercial impact with technical feasibility Translate business objectives into actionable user stories with clear acceptancecriteria Work closely with engineering, design, sales, and operations to ensure shared understanding and timely delivery Support delivery of strategic initiatives such as BTR and PBSA by refining More ❯
end scientific workflows, data needs, and decision points across pharma and chemical safety. Translate scientific problems into well shaped opportunities, features, and testable hypotheses – with clear success metrics and acceptance criteria. Ensure designs uphold scientific integrity, traceability, and explainability, and consider validation and change control where applicable. Delivery and backlog leadership Build a transparent backlog that balances scientific impact … degradation, or related disciplines. Demonstrated Product Owner or closely related product role experience in scientific or deeply technical software. Strong Agile skills – backlog management and prioritisation, user stories and acceptancecriteria, facilitation of refinement and planning, and iterative delivery. Excellent communication across scientific and technical audiences – able to translate between problems, hypotheses, and buildable work. Evidence of using More ❯
bradford, yorkshire and the humber, united kingdom
Lhasa Limited
end scientific workflows, data needs, and decision points across pharma and chemical safety. Translate scientific problems into well shaped opportunities, features, and testable hypotheses – with clear success metrics and acceptance criteria. Ensure designs uphold scientific integrity, traceability, and explainability, and consider validation and change control where applicable. Delivery and backlog leadership Build a transparent backlog that balances scientific impact … degradation, or related disciplines. Demonstrated Product Owner or closely related product role experience in scientific or deeply technical software. Strong Agile skills – backlog management and prioritisation, user stories and acceptancecriteria, facilitation of refinement and planning, and iterative delivery. Excellent communication across scientific and technical audiences – able to translate between problems, hypotheses, and buildable work. Evidence of using More ❯
Hull, North Humberside, North East, United Kingdom
Hays
on major projects and improvements. Identifying areas for improvement through analysis of KPIs and insight Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptancecriteria and functional specifications Validating that delivered capability meets requirements Bridging the gap between business and IT - translating the non-technical into technical and vice versa Working with More ❯
on major projects and improvements. Identifying areas for improvement through analysis of KPIs and insight Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptancecriteria and functional specifications Validating that delivered capability meets requirements Bridging the gap between business and IT - translating the non-technical into technical and vice versa Working with More ❯
Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
Hays Technology
on major projects and improvements. Identifying areas for improvement through analysis of KPIs and insight Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptancecriteria and functional specifications Validating that delivered capability meets requirements Bridging the gap between business and IT - translating the non-technical into technical and vice versa Working with More ❯
Employment Type: Permanent
Salary: £60000 - £70000/annum Salary range £60k-£70k