3 of 3 Permanent Case Management Jobs in Yorkshire

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the case management system, including following workflows and generating standard … attorney's emails, judge urgency, and act as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

role in shaping the future of digital public services.The roleThe postholder will provide advanced technical and professional expertise for the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing services such as My Account, online forms, digital customer journeys, workflow automation … access to services and support the Council's wider digital transformation ambitionsKey ResponsibilitiesLead complex CRM development, configuration and support, including forms, workflows, business rules, case management processes and reusable components.Develop advanced digital services using CRM platform tools, JavaScript, JSON, SQL, XSL and HTML and related technologies.Design, build ...

digital public services.The roleThe postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow automation … activities.Work collaboratively with other Team Managers and the Service Delivery Manager to manage priorities, dependencies and shared resources.Build and develop team capability through performance management, coaching, workforce planning and knowledge sharing.Act as the key link between stakeholders, suppliers and technical teams, ensuring requirements are understood and translated into deliverable ...