11 of 11 Permanent Case Management Jobs in Yorkshire

Engagement Platform is the engine room of how Skipton understands, supports and communicates with its members. Powering Dynamics 365, Power Platform solutions, marketing automation, case management and workflow tooling, CEP is the central nervous system that ensures colleagues have the insight, context and capability to deliver human, meaningful … bring that learning to CEP. You’ll ensure the platform is governed with clear contracts, versioned boundaries and consistent standards for performance, scalability, access management and compliance. Working closely with Security, Architecture, Data, Engineering, Operational Risk and Finance, you’ll steer technology adoption, oversee major licensing decisions, manage budgets ...

second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones, tablets … including Outlook, Teams, OneDrive and SharePoint • Working with Microsoft Entra ID/Active Directory, Exchange and Intune • Supporting file-sharing solutions, MFA tools, case management systems and email security platforms • Escalating complex technical issues to internal specialists or third-party suppliers • Providing on-site IT support across ...

Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more. Potential bonus Experience: Workflow Automation & Development e.g. finance, practice management and case management systems Microsoft Power Automate, Logic Apps, or similar Business Process Analysis APIs, connectors, web services, or middleware technologies Microsoft … inform us if you require any reasonable adjustment at any stage of the application process. Key words; Power Platform Developer, Low-Code Developer, Developer. Case Management. Lincoln, Grimsby, Scunthorpe, Hull, York, Leeds, Louth, Immingham, Doncaster, Newark, Mansfield, Pocklington, Driffield, Sleaford, Gainsborough, Goole, Hessle, Selby, Erin Associates Ltd is acting ...

Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more. Potential bonus Experience: Workflow Automation & Development e.g. finance, practice management and case management systems Microsoft Power Automate, Logic Apps, or similar Business Process Analysis APIs, connectors, web services, or middleware technologies Microsoft … inform us if you require any reasonable adjustment at any stage of the application process. Key words; Power Platform Developer, Low-Code Developer, Developer. Case Management. Lincoln, Grimsby, Scunthorpe, Hull, York, Leeds, Louth, Immingham, Doncaster, Newark, Mansfield, Pocklington, Driffield, Sleaford, Gainsborough, Goole, Hessle, Selby, Erin Associates Ltd is acting ...

support the business system administration of our Integrated People Solution. This role is crucial in ensuring the system supports both adults and children's case management, education management, financials, integrations, and various portals effectively. Day-to-day of the role: Complete required configuration, support, maintenance, and monitoring ...

Microsoft 365, including Teams, SharePoint, Outlook and OneDrive Confidence presenting to groups and supporting individuals Excellent communication and interpersonal skills Strong organisation and time-management skills The ability to adapt training for different audiences and levels of technical confidence A patient, practical and learner-focused approach The confidence … independently and manage competing priorities Desirable Experience Experience in any of the following would be particularly advantageous: Legal IT or law firm systems Legal case management systems Document management systems Time recording or legal billing software Creating e-learning, instructional videos or digital training content Working within ...

technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration … hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment management, release governance and deployment automation. Establish Trunk-Based Development , pull-request governance, automated quality gates, versioning and rollback strategies. Govern deployment tooling including Copado ...

role (data product, analytics, data operations, data engineering, MI delivery) with ownership of outcomes Strong capability in requirement gathering & analysis , stakeholder engagement, and use case management, able to move from ambiguity to a prioritised plan Working knowledge of data architecture , data management, data governance concepts Experience building … accountable owners Familiarity with modern data platform patterns (e.g. metadata-driven discovery) and operating models for reusable data products Strong product delivery skills (backlog management, prioritisation, MVP definition, release planning), experience with JIRA and Confluence Ability to communicate through clear narratives and practical value cases, comfortable presenting solutions ...

manage customer accounts to identify and prevent potential issues. Skills to succeed: Experience delivering excellent customer service, ideally in a contact centre, complaints, case management, or customer relations environment. Experience supporting customers across multiple channels, including phone, email, and webchat (preferred). Strong interpersonal skills, including objection handling ...

authentication). Software testing principles and methodologies: Includes knowledge of SDLC, STLC, Agile, and various testing types (functional, regression, integration, unit, system). Test Case Management: Proficient in designing test cases, executing tests, identifying defects and verifying fixes. Agile practices: working in an agile team (e.g., Scrum, Kanban … delivery within iterative development cycles. SQL Expertise: Validating data and back-end testing using SQL; writing complex queries for functional/integration testing. Defect Management: Tracking, prioritizing, reporting bugs, and root cause analysis. Quality Assurance: Promoting quality standards and contributing to a culture of quality across teams. Familiar with ...

Undertaking Test Planning: Collaborating with the development team to define the test objectives, scope and priorities for each feature, identifying appropriate test techniques Test Case Design and Execution: Creating clear and concise test cases with the development team and individual developers to cover user stories; executing the test cases … understanding of software testing principles and methodologies: Includes knowledge of SDLC, STLC, Agile, and various testing types(functional,regression, integration, unit, system). Test Case Management: Proficient in designing test cases, executing tests, identifyingdefects, and verifying fixes. Knowledge of agile practices: Understanding of agile principles and experience working ...