1 of 1 Permanent Engagement Manager Jobs in Yorkshire

Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under … Services and Support. Responsibilities: Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance Identifying areas for optimisation of the … customer needs and developing solutions Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders. Requirements: Have experience in a similar role (customer engagement/success/saas platforms), managing technical projects Have exceptional technical or analytical experience,; confident working with APIs, SQL etc Have expert customer relationship skills and a client-first More ❯