2 of 2 Permanent Escalation Management Jobs in Yorkshire

What you'll be doing As an IT Service Delivery Manager , reporting into a Senior Service Delivery Manager, you will support the Service Delivery Management function by ensuring IT services are reliable, well-governed, and aligned to business needs. You will manage key IT services and strategic vendors, lead … service design and transition activities, and build strong relationships with operational departments. You will also contribute to incident, problem, and change management processes, while driving service improvements and identifying cost-saving opportunities across your assigned business areas. Responsibilities Manage IT services for assigned business areas and vendors in line ...

with a real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. … Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption. System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications. Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings. Shift Working: Work ...