IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service … Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under … pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within More ❯
IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set More ❯
As an IT Asset & Configuration Analyst , you will be responsible for maintaining the accuracy and integrity of Evris IT Asset Database and Configuration Management Database (CMDB). Youll manage IT assets throughout their lifecycle, ensuring governance, compliance, and cost efficiency while supporting the IT Asset Management Lead in delivering the IT Asset Management Strategy. … This is a hands-on role where your attention to detail and analytical skills will help drive smarter IT investment decisions. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look … below to understand what youll be doing as IT Asset & Configuration Analyst: Maintaining the IT hardware and software asset portfolio, ensuring compliance with governance, risk, cost control, and performance objectives. Ensuring IT asset processes follow company policies, procedures, and industry best practice. Supporting the implementation of the IT hardware asset lifecycle strategy, collaborating with Procurement More ❯
Goole, North Humberside, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
IT SUPPORT ANALYST HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain … catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL More ❯
Goole, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
IT SUPPORT ANALYST HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain … catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL More ❯
Planned Interview Date 09/09/2025 Main duties of the job We have an exciting opportunity for an Information Management and Technology (IM&T) Technical Support Analyst to join the Data Centre & Infrastructure (DC&I) services Team. The successful applicant will be highly motivated, service-focussed, and passionate about the delivery of high-quality IT solutions … required, and may be required to perform planned essential maintenance and upgrade tasks outside core hours. The successful applicant will ideally be experienced in the workings of a busy IT support department and have a positive, can do attitude. The position requires a person with well-developed analytical and communications skills coupled with the ability to establish good reliable … for full Job Description with further information on requirements of the role, the department and workflows and full person specification. Person Specification Qualifications Essential Degree (or HND) in relevant IT subject or demonstrate suitable relevant experience Desirable MCSE Other criteria Essential Logical and analytical skills Decision making Planning, monitoring and prioritising tasks Data analysis, manipulation and interpretation Skills and More ❯