IT Service Desk Analyst/1st Line SupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line SupportAnalyst to join our Leeds based legal and financial service provider on a permanent basis. IT Service Desk Analyst/1st Line SupportAnalyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task … and remain calm under pressure. IT Service Desk Analyst/1st Line SupportAnalyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of More ❯
Goole, North Humberside, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
ITSUPPORTANALYST HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The ITSupportAnalyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and … efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes More ❯
Goole, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
ITSUPPORTANALYST HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The ITSupportAnalyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and … efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes More ❯
