being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber … security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in the area of IT services. Exceptional leadership skills, including in operational crisis situations, with the ability to develop and communicate an operational service management vision that inspires and motivates staff and aligns with the IT and business strategy An … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITILMore ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Transaction Network Services
Education and Certifications: Qualified in relevant technical subject i.e. degree in Telecommunications or Electronic Engineering Cisco/Juniper/Fortinet Certifications - Minimum associate level, but Professional level is preferred ITIL certifications Optional Desired Skills: A point-of-sale (POS), ATM, banking or finance industry background is preferred Has worked with financial applications Presentation Skills, able to communicate at all More ❯
South Western Ambulance Service NHS Foundation Trust
to promote equality in opportunity, employment and service delivery Desirable Experience of working within a large scale programmes and service management structure Practitioner level PRINCE2, MSP and/or ITIL qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯
of 5 years work experience in Network Operations/Production environment, or • CCNP certified with minimum of 3 years work experience in Network Operations/Production environment. • CCDP and ITIL certifications are a definite asset to this position. Must Have: CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min More ❯
troubleshoot complex configuration issues and recommend solutions. Accuracy in maintaining records and ensuring compliance with processes. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ITIL frameworks (Information Technology Infrastructure Library) particularly Configuration management process A solid understanding of IT systems, infrastructure and services, particularly in relation to Configuration management tools and processes. Previous experience … in a Configuration management role Proficiency in ITSM tools and software ITILcertification or relevant industry qualifications. Leadership skill: should be able to manage the resources, set priorities and make decisions about the configurations that impact multiple teams. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we More ❯
working partnerships with Service Transition on major bid opportunities Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice ITILcertification The other stuff we are looking for We'd also love you to bring; Puts the customer at the heart of all decisions, sees the world through More ❯