Lead Service Designer
Leeds, England, United Kingdom
Mastek
Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your … approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute … for the client or identifying opportunities for cross-selling services Proactively address blockers or risks within the delivery for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation Act as a troubleshooter, managing ambiguity and navigating organizational complexities Business development Identify and pursue new opportunities with existing and new clients More ❯
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