2 of 2 Permanent Natural Language Processing Jobs in Yorkshire

Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead … omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business ...

voice and chat capabilities Digital applications, identity management (ID), and subscription video on demand (SVOD) platforms Customer communications and consent management for personal data processing Microservices architecture, middleware, and API gateways enabling system-to-system communication Cross-platform testing across Technology & Platforms The Platform Lead is responsible … direction and effective decision‐making. The other stuff we are looking for Experience with Microsoft Copilot Studio, AI Builder , and integrating machine learning or NLP capabilities into automation workflows. Knowledge of UiPath, Blue Prism , or other enterprise automation suites supporting a hyper‐automation strategy. Experience using Power BI to build ...