environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMCRemedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success More ❯
change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco More ❯
PLEASE NOTE: Applicants must be eligible and willing to undergo security clearance Using Remedy; demonstrate excellent management of tickets. Good interpersonal skills for daily floor walking and Tech bar activities The ability to follow written Knowledge Base Articles without interaction from others. Good demonstration of troubleshooting on HP Devices Excellent analytical skills Can do and positive attitude, willing to More ❯
infrastructure is compromised. • Experience of and the ability to deputise for the Change Manager in their absence, assuming full authority and responsibility for the Change Management Team. • Experience of Remedy or Helix as a Service Management Tool. • Strong, proven reporting and analysis skills. • Must be able to work well autonomously, using own initiative. Should also work well with others More ❯
